· Job Role: Aftersales Administrator
· Package: £22,000 Salary
· Hours–8.45am–5.30pm Mon–Fri
VIP Gateway Car Leasing are looking for an Aftersales Administrator to join the team. We are looking for people with an excellent telephone manor and great organisation skills. The role will include looking after customers who have proceeded with a lease car through a paperwork process, digital system process and updating customers throughout the Aftersales Journey. Good communication skills are crucial as as you will be communicating with Business and private clients confidently and professionally.
Aftersales Administrator duties will include:
· You will be looking after customers who have proceed to lease a car and follow a process through paperwork and a digital system process.
· You will be liaising between the customer, the finance company and the supplying car dealership.
· You will be proving the customer ongoing updates of there car order between order and delivery.
· You will take care of the delivery process at which point the customer orders the car to the customer taking delivery of the car.
· You will be working with multiple funder systems, uploading paperwork and following a guided process.
· You will be working as part of a growing team, in an exciting environment where you are encouraged to think for yourself and to take ownership of customers from start to finish.
Aftersales Administrator requirements:
· A proven track record of delivering outstanding customer service
· High level of organisation skills Ability to show initiative
· when handling customer issues and problems
· Ability to work deliver news to customers in a polite and happy manor
· A comprehensive knowledge general administration and excel
· Must be hard working, honest and be a brilliant problem solver
· You have to be well organised, enthusiastic and tenacious
VIP Gateway are a trusted dedicated leasing brokerage covering the whole of the UK. We have built a solid brand over the last 5-6 years and strong reputation within the leasing industry. View our latest company activity on our Social Media Instagram page @VIPGateway - We are excited to be growing our brand.
· £22,000 Salary
· Employee Lease Car discount scheme
· 28 Holidays Per year
· Additional Holiday days for increased length of service
If you would like to apply, please see below.
Alternatively, send your CV to the below email address with subject title - ‘Administrator Role’.