For complete cover and peace of mind, a maintenance package can be included in the contract for a fixed monthly fee.

All maintenance packages include all routine servicing, replacement tyres and other repair costs that might be required during the contract and to keep you mobile 365 days a year. This cover is an addition to the standard full UK Manufacturers warranty and at least 12 months roadside assistance and recovery that come with all new vehicles.

Below is a list of Frequently Asked Questions covering Maintenance Contracts:

What does the Maintenance Contract include?

  • Mechanical and electrical repairs or replacements, including associated parts and labour due to fair wear and tear
  • Bulbs, Batteries, Exhausts, Cam Belts, Wiper Blades, Alternators & Starter Motors
  • MOT tests
  • Unlimited Premium Branded tyre replacements including valve and balance
  • Free mobile tyre-fitting service at a convenient location for you by appointment
  • No recharges for punctures or damaged tyres (dependant upon finance provider)

How does it work?

  • Free Service Booking and Management Service
  • Free collection and delivery from your home or work address
  • Free wash and vac
  • Regular progress updates on repairs
  • Preferential booking times for urgent repairs prioritised
  • Downtime managed to a minimum
  • Accredited garages including dedicated LCV networks (often available out of normal working hours)
  • Courtesy car upon request

What are the benefits?

  • Planned fixed monthly cost
  • No unexpected maintenance costs
  • Protection from rising inflation costs
  • Dedicated qualified technical team to deal with any problematic vehicles
  • VAT is 100% recoverable on the Maintenance element of your contract for VAT registered businesses.

What are the exclusions?

  • Repairs or replacements due to driver error or driver induced faults
  • Repairs due to accident damage
  • Missing or Broken items e.g. Bent Aerials, Missing Hub Caps
  • Vandalised and Stolen Wheels and/or Tyres
  • Damaged windscreen and/or glass replacement
  • Misfuelling
  • Lubricant and Fluid Top-Ups between service intervals (e.g. Oil Top Ups, Screenwash Top Ups)

Can I upgrade my Maintenance Contract?
You can choose to upgrade your Maintenance Contract to include additional Roadside Assistance & Travel Breakdown cover if needed. This includes the following:

  • Roadside Assistance Cover 24/7 365 Days a Year
  • Free European Travel Breakdown Assistance
  • Free of Charge 24hr replacement vehicle
  • At home and roadside attendance
  • Average time to attend 45 minutes with 82% roadside fix rate
  • AA branded patrols
  • Repair or Recovery to onward destination
  • Onward travel e.g. train, taxi and airfares including accommodation for up to 8 passengers
  • Repatriation back to the UK
  • Onward travel including accommodation
  • Communications and Translation Service
  • Foreign Travel Documentation Service (Subject to Document Fee) Valid for 12 Months