Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern VIP Gateway Limited relationship with you in relation to this website.
VIP Gateway Limited ("we", "us", "our") is a vehicle leasing broker authorised and regulated by the Financial Conduct Authority for Consumer Credit (Firm Reference Number: 619198).
We act as a credit broker, not a lender. We may introduce you to a limited number of lenders and leasing providers.
Registered office: 1 Spring Court, Spring Road, Hale, WA14 2UQ.
We will act to deliver good outcomes for retail customers in line with our obligations under the FCA Consumer Duty.
Our Role as a Broker
We provide vehicle leasing brokerage services, including introducing you to finance and leasing products.
We do not provide independent financial advice unless explicitly stated. You remain responsible for deciding whether a vehicle and finance product meet your needs.
We will take reasonable steps to ensure that information we provide about vehicles and finance options is clear, fair, and not misleading.
Fees and Charges
We charge a broker administration fee of typically £384.99 including VAT for our services.
This fee becomes payable when you sign and confirm your order.
This fee reflects administrative work undertaken in sourcing, arranging, and processing your order.
Refund Policy for Admin Fee
We will refund the administration fee in full if:
· We are unable to proceed with your order due to reasons within our control; or
· We cancel your order before a finance or lease agreement is entered into.
· We may retain a reasonable proportion of the fee where material work has already been carried out before cancellation.
Commission and Payments from Lenders
We will receive commission or other payments from finance or leasing providers.
The amount of commission may vary depending on the provider, product, and volume of business.
Commission does not affect the price you pay for the vehicle.
We will disclose the existence and nature of commission arrangements upon request or where required by regulation.
Where required, we will explain how commission may influence product availability or presentation.
Submitting a signed Vehicle Order Form confirms your request for us to source a vehicle and arrange a potential lease agreement.
A binding finance or lease agreement will only come into existence when:
· You have been approved by a lender; and
· You have signed the lender’s finance documentation.
Credit Approval
All orders are subject to satisfactory credit checks and lender approval.
If you are not approved for finance, your order will not proceed, and we will explain any fees payable (if applicable) in line with our fee policy.
Cancellation by You
You may cancel your order at any time before a finance agreement is signed.
Cancellation Charges
Where you cancel your order, we may charge a fixed cancellation fee of £300.00 + VAT, which reflects our reasonable administrative costs and work already undertaken.
In addition, you may be liable for any non-recoverable third-party costs incurred on your behalf prior to cancellation.
We will not charge cancellation fees that are disproportionate to our actual losses.
Statutory Cooling-Off Rights (14-Day Period)
Where applicable under consumer credit legislation, you have a statutory 14-day cooling-off period in relation to your finance agreement with the lender.
This cooling-off right applies to the finance agreement only and does not automatically cancel your vehicle order or any services already provided by us.
We will explain any impact this may have on your vehicle order at the time you exercise your cancellation rights.
Cooling-Off Period and Commencement of Services
If you wish us to begin providing our services immediately (including sourcing a vehicle, placing orders with suppliers, or engaging with finance or leasing providers), you must provide your express consent in writing during the 14-day cooling-off period.
By giving this consent, you acknowledge that:
· we may begin work immediately at your request;
· you may lose the right to cancel in respect of services that have already been fully performed during the 14-day cooling-off period; and
· you may be liable to pay for services or costs reasonably incurred by us up to the point of cancellation, where permitted by law.
If you do not provide this consent, we will not begin work until the 14-day cooling-off period has expired.
Cancellation or Changes Due to Supply Issues
Vehicle delivery times are estimates provided by manufacturers or suppliers and may change.
If delays occur, we will offer you the following options:
· Continue waiting for the vehicle;
· Change to an alternative vehicle; or
· Cancel your order.
Delivery
Estimated delivery dates are indicative only and not guaranteed.
We will keep you informed of material changes to expected delivery timelines.
We are not responsible for delays outside our reasonable control, but we will support you in managing alternatives where possible.
Vehicle Specification
You are responsible for reviewing the manufacturer specification of your chosen vehicle.
However, we will take reasonable care to ensure that any description we provide is accurate at the time of quoting.
Where manufacturer changes occur, we will notify you where reasonably practicable.
Road tax (Vehicle Excise Duty) is included where stated in your agreement, based on prevailing rates at the start of the lease.
Future changes in government tax rates may result in adjustments payable by the customer where applicable under the lease agreement.
Maintenance (If Selected)
Where maintenance is included, full details will be provided by the relevant provider.
If maintenance is not selected, you will be responsible for servicing, repairs, and maintenance of the vehicle.
Images and Descriptions
Vehicle images are for illustration purposes only and may not represent exact specification.
Wear and Tear
At the end of the agreement, the vehicle must be returned in line with fair wear and tear standards as defined by the leasing provider.
Mileage and End-of-Contract Charges
Excess mileage and end-of-contract charges may apply in accordance with your lease agreement with the finance provider.
We will ensure these are clearly explained before you sign your finance agreement.
Limitation of Liability
We do not exclude or limit liability where it would be unlawful to do so.
Nothing in these terms affects your statutory rights as a consumer.
We are responsible for losses caused by our negligence or breach of statutory duty, subject to applicable legal limits.
Changes to Terms
We may update these terms from time to time to reflect legal, regulatory, or operational changes. The version applicable to your order will be the one provided at the time of signing.
Governing Law
These terms are governed by the laws of England and Wales.